Tourism & HospitalityGo back
Essential grammar and vocabulary, Problem solving, Enquiries and reservations, Cross-cultural understanding, Social media marketing.
40 hours (3h/week) - 12 weeks
18€/h - 16€/h per person in a group
-Social media marketing (+ 4 hours) 15€/h (either individual or group)
Essential grammar and vocabulary
Having a degree in English does not necessarily mean you are ready to deal with the nitty-gritty of the business language. Essential grammar and vocabulary related to food & drinks service, checking in & out, reception language and more is crucial to make you indispensable to your work environment!
Working in customer service requires dealing with various tricky situations effectively and highly professionally. The right vocabulary and tone (using grammar and the right syntax) are your saviors.
Enquiries and reservations
So many questions to give answers to, so little time! Learning the skills of dealing with these in a simple, yet effective way will make it a piece of cake to deal even with the most outlandish requests.
In the vast world we inhabit, it is imperative to understand different cultures and deal with them appropriately. It is, most of the times, the lack of cross-cultural understanding that creates misunderstandings among people and not language per se, as the latter is only the carrier of our cultures. Learn with us and avoid troubles!
Social media marketing
Isn’t it a pity to appear haphazard to your customers because you make mistakes in English? Get this extra module and avoid linguistic errors that can cost you clientele and popularity!